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Human resource priority

Posted: Monday 30 April, 2018 - 10:07
by Yfke
Hi there!

I have two queues and one server. If there is a product in queue 2, then should the human resource bring this order to the server. If not, then should this human recourse bring the product from queue 1 to the server. I tried with callhumanresource but it doesn't work. Could someone help me?

Thanks,
Yfke

Re: Human resource priority

Posted: Monday 30 April, 2018 - 12:44
by Gerben
Hi Yfke,

I added an example model that may help you. Change it so that it has only one shared server and one human resource.
You can search in task assignment strategies (in hr-team) and input strategies (server) for a strategy that suits your purpose.

Gerben

Re: Human resource priority

Posted: Tuesday 01 May, 2018 - 13:56
by Yfke
Hi Gerben!

Thanks, but this is unfortunately not working in combination with walking.
Do you know how this will work?

Kind regards,
Yfke