This scenario does not always appear. Sometimes all the agents went to their seat, sometimes there are two remaining agent just standing at the portal.I have rerun the simulation for a few times. It happen quite often. Can anybody help?
I have attached a picture of the agent stuck and the mod. Please try to help.
- (553.38 KiB) Downloaded 200 times
- Agent stuck.jpg (660.69 KiB) Viewed 6067 times
I ran your model several times and it always happens with agents heading for the seats right above the portal. This shouldn't happen and seems to be a bug, which is now reported.
For now, I think that the following solution will work for you: change the setting transfer perc of the portal to 50% instead of 70%.
The idea is to increase the distance between the transfer line and the seats above the portal: I ran the model several times using the 50% on both portals and the problem didn't occur anymore.
In the meantime we will look for a fix for this!
Thanks for your reply. Greatly appreciate it.
I have changed the setting transfer perc of the portal to 50%, however the problem still persist, which feel weird to me as you do not occur this problem anymore. I decrease the transfer perc even further, all the way until 10% but the agent is still stuck there.
After updating the transfer percentage it is important to rebuild the network. I guess that that might be the reason why it's not working for you.
So, I suggest to try the following:
- Update the transfer percentages to 50%.
- Then go the menu Modeling > ECM Network.
- Click Clear and then Create.
- Now the network will be updated and the new position of the transfer line will be effective.
I hope this will fix it! If not, please post again.